Return & Refund Policy

Company Information

Brand: Everyvori
Legal Entity: Jiangxi Shenglian Network Technology Co., Ltd.
Responsible Person: Zhang Fengxin
Business Address: Room 1307, 1308, 1309, Guojin Riverside, No. 388 Fusheng Road, Xihu District, Nanchang City, Jiangxi Province, P.R. China
Email: service@everyvori.com
Phone: +86 18137222321
Website: everyvori.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

At Everyvori, we want you to feel confident when shopping with us.

If you are not completely satisfied with your purchase, you may request a return within the applicable return window described below, subject to the conditions in this Return & Refund Policy.

This Return & Refund Policy applies to purchases made through:

Everyvori is owned and operated by Jiangxi Shenglian Network Technology Co., Ltd.

1. Return Period

The return window depends on the shipping method used for your original order:

  • Standard Shipping: 30 calendar days from the delivery date.

  • Express Shipping: 90 calendar days from the delivery date.

The return period begins on the date the carrier’s tracking information shows that your order has been delivered.

Return requests submitted after the applicable return window may not be eligible for a refund.

The return window and the free return shipping period are the same for each shipping method. Please see Section 4 for details.

2. Return Eligibility

To be eligible for a return, the product must generally meet the following requirements:

  • Purchased directly from everyvori.com;

  • Requested within the applicable return period;

  • Returned in its original condition;

  • Include the original product components, accessories, and packaging where applicable;

  • Include valid order information or proof of purchase.

Products that are:

  • Used beyond normal inspection;

  • Damaged after delivery due to misuse or improper handling;

  • Modified or altered;

  • Missing necessary components;

  • Returned without prior authorization;

may not be eligible for a refund.

Customized or personalized products may not be eligible for return unless otherwise agreed by Everyvori.

Everyvori reserves the right to review returned products before approving a refund.

3. How to Request a Return

Please contact Everyvori before sending any product back.

To request a return, please email:

  • service@everyvori.com

Please include:

  • Full name;

  • Order number;

  • Product name;

  • Reason for return;

  • Photos or supporting information if applicable.

Our customer service team will review your request and provide return instructions.

Please do not send any return package before receiving return authorization from Everyvori.

Unauthorized returns may not be accepted or processed.

4. Return Shipping

Free return shipping availability depends on the shipping method used for the original order.

Standard Shipping

  • Order Amount: $1.00–$38.99

  • Original Shipping Fee: $2.99

  • Return Window: 30 calendar days from delivery

  • Return Shipping: Free within the 30-day return window

Free Standard Shipping

  • Order Amount: $39.00–$48.99

  • Original Shipping Fee: Free

  • Return Window: 30 calendar days from delivery

  • Return Shipping: Free within the 30-day return window

Express Shipping

  • Order Amount: $0.00–$48.99

  • Original Shipping Fee: $5.99

  • Return Window: 90 calendar days from delivery

  • Return Shipping: Free within the 90-day return window

Free Express Shipping

  • Order Amount: $49.00 or more

  • Original Shipping Fee: Free

  • Return Window: 90 calendar days from delivery

  • Return Shipping: Free within the 90-day return window

The return window and free return shipping period are the same for each shipping method. Returns requested after the applicable return window may not be eligible for a refund.

5. Return Address

Please do not send returns to our business registration address.

Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Please contact:

  • service@everyvori.com

before shipping your return.

Our customer service team will confirm:

  • Return eligibility;

  • Return instructions;

  • The appropriate return warehouse address;

  • Applicable shipping arrangements.

Please do not send returns without prior confirmation.

6. Refund Process

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method used for purchase;

  • Refund processing generally takes 5–10 business days after approval.

The time required for the refund to appear in your account may depend on:

  • Your bank;

  • Card issuer;

  • Payment provider;

  • Financial institution processing times.

Everyvori does not control delays caused by third-party payment providers.

If you believe your refund has been approved but has not appeared after the applicable processing period, please contact:

  • service@everyvori.com

Please provide your order number for assistance.

7. Damaged, Defective, Incorrect, or Missing Items

If you receive a product that is:

  • Damaged;

  • Defective;

  • Incorrect; or

  • Missing parts or items;

please contact us as soon as reasonably possible after delivery.

Email:

  • service@everyvori.com

Please provide:

  • Order number;

  • Description of the issue;

  • Clear photos of the product or packaging.

Our customer service team will review the situation and provide an appropriate resolution.

Depending on the circumstances, the resolution may include:

  • Replacement;

  • Exchange;

  • Refund;

  • Return instructions.

If the issue is caused by Everyvori or a fulfillment error, we will provide appropriate assistance.

8. Non-Returnable Items

The following situations may not qualify for a refund:

  • Products returned after the applicable return period;

  • Products damaged through customer misuse;

  • Products modified or altered after delivery;

  • Products without necessary components;

  • Customized or personalized products;

  • Unauthorized returns;

  • Products returned without valid order information.

Nothing in this section limits any rights that customers may have under applicable consumer protection laws.

9. Exchanges

Everyvori may support exchanges depending on product availability.

To request an exchange, please contact:

  • service@everyvori.com

before returning the product.

Exchange availability depends on:

  • Product availability;

  • Order details;

  • Return eligibility.

If a replacement product is unavailable, an eligible refund may be provided instead.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible:

  • service@everyvori.com

We will make reasonable efforts to process cancellation requests before the order has been fulfilled or shipped.

Once an order has been shipped, cancellation may no longer be possible.

In such cases, the order may be handled through the applicable return process after delivery.

11. Contact Us

If you have questions about returns, refunds, exchanges, or your order, please contact us using the contact details listed in the Company Information section at the top of this page.

Last Updated: October 14, 2026

Everyvori is operated by Jiangxi Shenglian Network Technology Co., Ltd.