FAQ

Company Information

Brand: Everyvori
Legal Entity: Jiangxi Shenglian Network Technology Co., Ltd.
Responsible Person: Zhang Fengxin
Business Address: Room 1307, 1308, 1309, Guojin Riverside, No. 388 Fusheng Road, Xihu District, Nanchang City, Jiangxi Province, P.R. China
Email: service@everyvori.com
Phone: +86 18137222321
Website: everyvori.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Welcome to Everyvori

Below are answers to some of the most common questions about our products, orders, shipping, returns, refunds, and customer support.

If you cannot find the answer you are looking for, please contact us using the contact details listed in the Company Information section at the top of this page.

About Everyvori

1. What does Everyvori sell?

Everyvori is an online lifestyle store offering practical and thoughtfully selected products designed for modern everyday living.

Our current product categories include:

  • Ambient lighting;

  • Night lights;

  • Smart lighting products;

  • Other everyday lifestyle products.

Product features, specifications, and available options may vary by product. Please review the individual product page for complete details before purchasing.

2. Where is Everyvori located?

Everyvori is operated by:

Jiangxi Shenglian Network Technology Co., Ltd.

Business Address:

Room 1307, 1308, 1309, Guojin Riverside,
No. 388 Fusheng Road, Xihu District,
Nanchang City, Jiangxi Province,
P.R. China

Orders & Payments

3. How do I place an order?

To place an order:

  • Select your desired product;

  • Add the item to your shopping cart;

  • Complete your shipping and payment information;

  • Confirm your order.

After your order is successfully placed, you will receive an order confirmation.

4. What payment methods does Everyvori accept?

Available payment methods are displayed during checkout.

Payment processing may be handled by third-party payment providers. Your use of these payment services may also be subject to the provider’s own terms and policies.

5. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible:

  • service@everyvori.com

We will make reasonable efforts to assist with cancellation requests before the order has been fulfilled or shipped.

Once an order has been shipped, cancellation may no longer be possible. In this case, the order may be handled through our return process after delivery.

Shipping

6. Where does Everyvori ship?

Everyvori currently provides shipping for eligible orders delivered within the United States.

Available shipping methods may vary depending on your delivery address.

7. How long does order processing take?

Orders are generally processed within:

  • 24 hours

after the order has been successfully placed and payment has been confirmed.

Processing time refers to the preparation period before your order is dispatched.

8. How long does delivery take?

Order Processing Time: Within 24 hours.

Estimated U.S. Delivery Time: 5–12 business days after dispatch.

Delivery estimates begin after the order has been shipped.

Delivery times may vary depending on carrier operations, weather conditions, holidays, transportation delays, address issues, or other circumstances beyond our reasonable control.

9. How much does shipping cost?

Current U.S. shipping options include:

Standard Shipping

  • Order amount: $1.00–$38.99

  • Shipping fee: $2.99

  • Return window: 30 calendar days from delivery

Free Standard Shipping

  • Order amount: $39.00–$48.99

  • Shipping fee: Free

  • Return window: 30 calendar days from delivery

Express Shipping

  • Order amount: $0.00–$48.99

  • Shipping fee: $5.99

  • Return window: 90 calendar days from delivery

Free Express Shipping

  • Order amount: $49.00 or more

  • Shipping fee: Free

  • Return window: 90 calendar days from delivery

The available shipping options and applicable fees will be displayed at checkout.

10. Will I receive tracking information?

When tracking information is available, Everyvori may provide tracking details or a tracking link for your order.

After dispatch, tracking information may require some time to become active in the carrier’s system.

11. What if my package shows as delivered but I cannot find it?

If your tracking information shows that your package has been delivered but you cannot locate it, please check:

  • Your delivery location;

  • Mailrooms or package areas;

  • Building entrances;

  • Nearby secure locations;

  • Whether another household member or neighbor accepted the package.

You may also contact the carrier for additional delivery information.

If you still need assistance, please contact:

  • service@everyvori.com

Please include your order number and tracking information.

Returns & Refunds

12. How long do I have to request a return?

The return window depends on the shipping method used for your original order:

  • Standard Shipping: 30 calendar days from the delivery date.

  • Express Shipping: 90 calendar days from the delivery date.

The return period begins on the date your order is shown as delivered by the carrier.

All returns are subject to the conditions described in our Return & Refund Policy.

13. Is return shipping free?

Free return shipping depends on the original shipping method used for your order.

Standard Shipping

  • Free return shipping available for: 30 calendar days from delivery.

Free Standard Shipping

  • Free return shipping available for: 30 calendar days from delivery.

Express Shipping

  • Free return shipping available for: 90 calendar days from delivery.

Free Express Shipping

  • Free return shipping available for: 90 calendar days from delivery.

The return window and free return shipping period are the same for each shipping method.

14. What products are eligible for return?

To be eligible for a return, products generally must:

  • Be purchased directly from everyvori.com;

  • Be within the applicable return period;

  • Be in original condition;

  • Include original components where applicable;

  • Include valid order information or proof of purchase.

Products that are used, damaged after delivery, altered, or returned incomplete may not be eligible.

Customized or personalized products may not be eligible for return unless otherwise agreed by Everyvori.

15. How do I request a return?

Please contact us before sending any product back.

Email:

  • service@everyvori.com

Please provide:

  • Order number;

  • Full name;

  • Product information;

  • Reason for return;

  • Photos or supporting information if applicable.

Our customer service team will provide return instructions after reviewing your request.

16. Where should I send my return?

Please do not send returns to our business registration address.

Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Please contact us before sending any return package:

  • service@everyvori.com

Unauthorized returns may not be accepted or processed.

17. How long does a refund take?

After your returned product has been received, reviewed, and approved, refunds are generally processed within:

  • 5–10 business days

Refunds are issued to the original payment method used for the purchase.

The time for funds to appear in your account may depend on your bank, card issuer, or payment provider.

Product Issues

18. What if I receive a damaged, defective, incorrect, or missing item?

Please contact us as soon as reasonably possible:

  • service@everyvori.com

Please provide:

  • Order number;

  • Description of the issue;

  • Clear photos of the product or package when applicable.

Our team will review your request and provide an appropriate solution, which may include a replacement, exchange, refund, or return instructions.

19. Can I exchange an item?

Exchange requests are available for review.

Please contact:

  • service@everyvori.com

before returning the item.

Exchange availability depends on product availability.

Customer Support

20. How can I contact Everyvori?

You can contact our customer service team using the contact details listed in the Company Information section at the top of this page.

Thank you for choosing Everyvori.

We appreciate your trust and are committed to providing a simple, reliable, and convenient shopping experience.

Last updated: October 14, 2026

Everyvori is operated by Jiangxi Shenglian Network Technology Co., Ltd.